Service Manager

EquipmentShare • Clarksville, TN

13d • Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Clarksville, Tennessee. The Service Manager will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversee equipment service operations. The position uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues using information from many makes and models. The new location is scheduled to open in January, and interviews are underway.

The role includes coordinating and supervising mechanics and service personnel, scheduling repairs for customer- and company-owned rental equipment, and maintaining customer relationships. The Service Manager responds to customer communications, supports employee training and development, and helps maintain a safe work environment. Other duties may be assigned as needed.

The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM. It is safety-sensitive; employment is contingent on a background check, and the posting states that this role’s offer is contingent on passing a 10-panel drug screen.

Requirements

• Industry knowledge in rental or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and quickly learn and stay current on EquipmentShare products and services.
• Ability to work competitively in a team-oriented environment.
• Strong customer service, teamwork, and verbal and written communication skills.
• Experience leading maintenance teams.
• High school diploma.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely.
• Ability to lift up to 50 pounds at times.
• Must pass a 10-panel drug screen as a condition of the employment offer.
• Employment is contingent on passing a background check.

Nice To Haves

• Trade school certificate preferred.
• Experience in field service, maintenance, and repair preferred.
• Construction industry experience or background preferred.

Responsibilities

• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Create, assign, and monitor work orders using company technology.
• Track equipment service intervals and order parts.
• Diagnose equipment issues and determine root causes and corrective actions using available equipment data.
• Maintain and nurture customer relationships to support customer satisfaction and keep customers informed about ways EquipmentShare can help their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Company profit sharing plan in addition to base salary.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Monthly family dinner night, subject to restrictions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED