Service Operations Manager

Albertsons • Long Beach, CA

1d • Onsite

About The Position

The Service Operations Manager oversees front-end and customer service operations at an Albertsons Companies store. The role leads service teams and ensures company service programs are executed consistently, supporting a fast, friendly, accurate, and compliant shopping experience. It is a customer-facing leadership position focused on customer engagement, operational excellence, store performance, and associate development.

The manager oversees check stands, self-checkout, the service desk, checkout processes, and cash office activities. The role also supports staffing and labor planning, audit readiness, loss prevention, and compliance with cash-handling, security, returns, refunds, transaction, safety, and company policies. The position requires flexible availability, including evenings, weekends, and holidays. Travel is not required.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer service operations.
• Knowledge of cash handling, cash office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, and service productivity.
• Knowledge of service standards, audit readiness, and loss prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, labor usage, and performance trends.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations, including check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed