Service Operations Manager

RDO Equipment Co.•Bismarck, ND

About The Position

At RDO Equipment Co., the Service Operations Manager leads service teams, strengthens customer relationships, and oversees the systems and processes that support day-to-day operations. The role is based with the Bismarck team, which supplies and services heavy equipment from manufacturers including John Deere, Wirtgen, and Vermeer for industries such as mining, construction, and oil and gas. The position focuses on efficient and profitable service operations, team development, workflow management, customer satisfaction, safety, and a workplace aligned with company values.

Requirements

Leadership experience, including leading leaders, supporting teams, and holding people accountable.
A customer-focused mindset and commitment to delivering a strong customer experience and building trusted relationships.
Confidence using computers and systems, and ability to learn new tools quickly.
Valid work authorization and ability to work in the United States without company sponsorship.

Nice To Haves

Familiarity with the industry; industry experience is a plus but not required.

Responsibilities

Oversee service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
Coach and support Service Managers to improve performance and growth.
Manage scheduling, work orders, and operational tools to meet workflow and financial goals.
Meet proactively with customers to ensure satisfaction, build trust, and support business growth.
Lead safety efforts and foster an engaged, accountable work environment aligned with company values.