Service Operations Manager

Beacon Mobility•Litchfield, MN

9d•$70,000 - $75,000•Onsite

About The Position

Midwest Bus Sales is hiring a Service Operations Manager to lead its service department in Litchfield, Illinois. The role oversees day-to-day shop operations, technician management, customer relationships, and department performance. The manager develops business with internal and external customers, supports adequate sales volume, maintains customer satisfaction, and works toward reasonable operating profit while controlling expenses. The position directs repair work to meet schedules, productivity targets, and quality standards, and ensures compliance with applicable OSHA, EPA, safety, and regulatory requirements. The manager leads and develops the service team, plans workloads and repair schedules, reviews performance and reporting, and manages department goals, costs, and profitability. The role also works with customers and dealership teams to coordinate repairs and commitments, oversees repair documentation and billing processes, inspects completed work, and maintains a clean, organized, safe shop. The position is full-time and exempt, with a Monday–Friday schedule from 7:30 AM to 5:30 PM and occasional evening and weekend work. The stated annual salary is $70,000–$75,000.

Requirements

At least 5 years of service supervisory experience, including repair estimating.
At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience.
High school diploma or equivalent.
Valid driver’s license and a driving record that meets company requirements.
Ability to lead and motivate technicians, manage shop workflow, and meet department targets.
Strong customer service, communication, problem-solving, organization, and time-management skills.
Comfort with service reporting, repair documentation, and basic computer systems.
Ability to work in an active service shop and visit customer locations as needed.

Nice To Haves

Dealership experience preferred.
Business degree preferred.

Responsibilities

Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members.
Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines.
Review technician time records, efficiency reports, and service performance, and provide weekly reporting.
Set department goals, monitor expenses and profitability, and identify opportunities to grow service business.
Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly.
Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track.
Oversee repair documentation, warranty claim processing, work-order closure, and final billing.
Inspect completed work for quality, reduce repeat repairs, and maintain service standards.
Maintain service tools and vehicles, and keep the shop clean, organized, and safe.
Ensure compliance with applicable OSHA, EPA, and other safety and regulatory requirements, and report accidents promptly.
Develop business with internal and external customers while maintaining adequate sales volume and customer satisfaction.
Control department expenses and support reasonable operating profit.