Operations Service Manager

Burlington Stores • Newark, NJ

2d

About The Position

The Operations Service Manager is a store leadership role at Burlington, responsible for helping manage overall store operations and leading customer service, cashier, and receiving teams. The manager models the company’s Core Values, builds trust and respect, develops strong teams and partnerships, and drives business results. They coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while ensuring excellent customer service and professionalism.

Requirements

• 3+ years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium- to large-sized multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
• Guide Customer Service Supervisors in meeting customer service expectations and maintaining smooth customer flow at the registers.
• Manage execution of operations and receiving standard operating procedures.
• Lead receiving processes, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty, setting a leadership example for customers and associates and driving store results.
• Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
• Assist with other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• For eligible full-time associates: up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed