Operations/Service Manager

Burlington Stores • Milwaukee, WI

9d

About The Position

As an Operations Service Manager at Burlington, one of the country’s largest off-price retailers, you will be a leader on the store team and participate in managing overall store operations. You will model and reinforce the company’s Core Values, build trust and respect among peers and staff, develop strong teams and partnerships, and drive business results. You will coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. You will also oversee business operations to help ensure associates deliver excellent customer service and professionalism.

Requirements

• At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
• Guide Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers.
• Manage the execution of operations and receiving standard operating procedures.
• Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty, setting a leadership example for customers and associates and driving store results.
• Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
• Assist with managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.
• Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• Full-time associates may be eligible for up to 12 days of paid time off annually
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed