Operations/Service Manager

Burlington Stores • Riverside, CA

1d

About The Position

The Operations/Service Manager is a leader on the Burlington store team who participates in managing overall store operations. The role models the company’s Core Values, builds trust and respect, develops strong teams and partnerships, and drives business results. The manager coaches, trains, and develops Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while overseeing operations to ensure excellent customer service and professionalism.

The position leads customer service and cashier operations, supports receiving processes and inventory accuracy, and serves as Manager on Duty. It also supports the Store Manager with staffing and talent development, assists with other store operations as needed, and communicates with District and Regional Management teams.

Requirements

• At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
• Guide Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers.
• Manage execution of operations and receiving standard operating procedures.
• Lead receiving processes, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty and set a leadership example for customers and associates while driving store results.
• Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
• Assist with other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.
• Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Up to 12 days of paid time off annually for eligible full-time associates
• Up to 8 paid holidays for eligible full-time associates
• Paid sick time in accordance with applicable law
• 401(k) plan
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed