Customer Service Specialist
West Shore Home Recruiting • Columbia, SC2d • Onsite
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Customer Service Specialist
West Shore Home Recruiting•Columbia, SC
•Onsite
About The Position
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.
Requirements
- A passion for building relationships.
- A desire to work independently, efficiently, and with high accountability.
- A proven track record of success in customer service-related roles.
Responsibilities
- Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
- Order necessary parts through manufacturers and schedule service visits when needed.
- Keep customers aware of any service-related schedule changes.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) plans with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
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