Senior Manager, Performance Optimization
About The Position
Leads and manages the function responsible for oversight of the maintenance and enhancement of internal operations processes and systems that support HMSA's operational and related programs. Provides governance and relationship oversight of service providers, ensuring new benefits and processes are implemented accurately and corrective actions are completed according to Service Level Agreements (SLAs). Provides project management leadership for improvement and corrective activities in the claims area, working with internal and external partners to meet expected timelines and quality standards. Develops and leads an effective unit by recruiting, developing, managing the performance of, and motivating staff to meet organizational goals. Responsibilities include hiring and mentoring staff in the Internal Operations job family, addressing staffing needs, identifying training needs, supporting career growth, and fostering high performance and quality. Performs other miscellaneous responsibilities and duties as assigned or directed.
Requirements
- Bachelor's degree and six years of related work experience, or an equivalent combination of education and experience.
- Four years of previous supervisory or management experience.
- Strong interpersonal and communication skills.
- Expert project and process management skills.
- Experience leading diverse teams to meet organizational goals.
- Experience performing service provider governance.
- Intermediate knowledge of Microsoft Office applications, including Word, Outlook, and PowerPoint.
- Basic knowledge of Excel.
Responsibilities
- Oversee the maintenance and enhancement of internal operations processes and systems supporting HMSA's operational and related programs.
- Govern service provider relationships and ensure new benefits and processes are implemented accurately.
- Ensure corrective actions are completed in accordance with Service Level Agreements (SLAs).
- Lead project management for claims-area improvement and corrective activities.
- Work with internal and external partners to achieve expected timelines and quality standards.
- Recruit, interview, hire, develop, manage the performance of, and motivate staff in the Internal Operations job family.
- Implement creative recruiting techniques to address staffing needs.
- Administer disciplinary actions and termination when necessary.
- Identify training needs and oversee the development of training programs.
- Promote career growth through coaching and development opportunities.
- Recognize achievements and inspire staff toward higher levels of performance and quality.
- Perform other miscellaneous responsibilities and duties as assigned or directed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
