Senior Manager, Performance Optimization
About The Position
The Senior Manager, Performance Optimization leads the function responsible for overseeing the maintenance and enhancement of internal operations processes and systems that support HMSA’s operational and related programs. The role provides governance and relationship oversight for service providers, ensuring new benefits and processes are implemented accurately and corrective actions are completed in accordance with service-level agreements (SLAs). The position leads project management for claims-area improvement and corrective activities, working with internal and external partners to meet expected timelines and quality standards. It also develops and leads an effective unit by recruiting, developing, managing the performance of, and motivating staff to achieve organizational goals. Additional responsibilities may be assigned or directed.
Requirements
- Bachelor’s degree and six years of related work experience, or an equivalent combination of education and experience.
- Four years of previous supervisory or management experience.
- Strong interpersonal and communication skills.
- Expert project and process management skills.
- Experience leading diverse teams to meet organizational goals.
- Experience performing service provider governance.
- Intermediate knowledge of Microsoft Office applications, including Word, Outlook, and PowerPoint.
- Basic knowledge of Excel.
Responsibilities
- Lead and manage oversight of the maintenance and enhancement of internal operations processes and systems supporting HMSA’s operational and related programs.
- Provide governance and relationship oversight of service providers.
- Ensure new benefits and processes are implemented accurately and corrective actions are completed according to service-level agreements (SLAs).
- Lead project management for claims-area improvement and corrective activities, coordinating with internal and external partners to meet timelines and quality standards.
- Recruit, interview, hire, mentor, develop, manage the performance of, and motivate staff in the Internal Operations job family.
- Implement creative recruiting techniques to address staffing needs.
- Administer disciplinary actions and terminations when necessary.
- Identify training needs and oversee the development of training programs.
- Promote career growth through coaching and development opportunities.
- Recognize achievements and inspire staff to achieve higher levels of performance and quality.
- Perform other miscellaneous responsibilities and duties as assigned or directed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
