Plumbing Service Project Manager

Therma•San Jose, CA

4d•Onsite

About The Position

Therma is hiring an experienced Plumbing Service Project Manager based in its San Jose office. The role oversees plumbing service projects ranging from smaller repair and maintenance work to larger, more complex projects. The manager works directly with customers to understand needs, develop scopes and estimates, coordinate labor and materials, and ensure projects are completed safely, efficiently, and profitably. This hands-on position calls for technical knowledge, commercial awareness, and the ability to manage multiple projects and priorities while serving as a trusted customer partner.

Requirements

At least 5 years of experience in commercial plumbing, mechanical construction, or plumbing service, with demonstrated responsibility for managing projects, customers, budgets, and/or field operations.
Strong working knowledge of commercial plumbing systems, service, repair, installation, and preventative maintenance.
Ability to scope and estimate plumbing service and corrective work.
Working knowledge of applicable plumbing codes and ability to recognize existing conditions that may require corrective action.
Experience managing project budgets, cost projections, change orders, labor, materials, and project profitability.
Strong customer relationship and communication skills, including the ability to interact confidently with building owners, facility teams, contractors, vendors, and field personnel.
Ability to manage multiple projects and service requests simultaneously in a fast-paced environment.
Strong problem-solving skills and ability to troubleshoot field and project issues and drive them to resolution.
Proficiency with Microsoft Office.
Ability to work independently and exercise good judgment about when to involve additional internal resources.

Nice To Haves

Experience with ERP or construction project management systems.
Previous experience managing commercial plumbing service projects.
Experience working for a mechanical or plumbing contractor in a service-focused environment.
Familiarity with commercial plumbing service and mechanical systems.
Experience estimating emergency service, repair, and replacement work.
Bachelor's degree in Construction Management, Mechanical Engineering, or a related field; not required for candidates with strong relevant industry experience.
PMP or other relevant construction/project management certification.
Field experience as a plumbing Foreman, General Foreman, Superintendent, or other field leader; candidates without a formal Project Manager title are encouraged to apply.

Responsibilities

Manage plumbing service projects from the initial customer request and estimating through execution, billing, and closeout.
Develop scopes of work, budgets, estimates, proposals, and project schedules.
Build and maintain customer relationships and serve as a primary point of contact throughout each project.
Identify customer needs, develop service opportunities, follow up on leads, and support account growth.
Coordinate and lead project teams, field personnel, subcontractors, vendors, and internal resources.
Prepare budget projections, maintain cost forecasts, and manage projects to revenue and profitability goals.
Track labor hours, material and equipment costs, subcontractor costs, and overall project performance.
Estimate, prepare, and manage change orders and communicate changes to customers and project teams.
Procure materials and equipment and coordinate deliveries according to project schedules and field requirements.
Review drawings, specifications, submittals, and other project documentation; redline or mark up drawings as needed.
Attend customer meetings, site walks, and project meetings, and maintain regular communication with field teams and customers.
Troubleshoot technical and operational issues and work with field teams to develop practical solutions.
Identify plumbing systems that may not meet current plumbing codes and develop recommendations and estimates for corrective work.
Support plumbing service and preventative maintenance needs, including storm, sewer, grease waste, and related plumbing systems.
Apply value-engineering principles and identify ways to improve project execution, cost, and customer outcomes.
Maintain accurate project documentation, contracts, change orders, forecasts, and other required records.
Provide leadership and mentorship to project and field teams while reinforcing accountability, safety, quality, and Therma's project management standards and procedures.