Service Manager

Terminix•Owings Mills, MD

5d•$57,000 - $92,000

About The Position

The Service Manager provides local branch leadership at Terminix by leading and motivating Pest Technician teams to deliver outstanding service to customers. The role ensures that the team operates effectively and efficiently while maintaining high customer satisfaction. Service Managers oversee schedules and routes, regulatory compliance and safety, customer concerns, technician performance, inventory, and ongoing training. The job may involve working outdoors and entering confined spaces such as crawl spaces and attics when necessary.

Requirements

Associate degree; a four-year degree is highly desirable.
Valid driver's license from the state of residence.
Able to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and capacity to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Basic to intermediate math aptitude for sales and service calculations.
Comfortable working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

One to two years of related experience is helpful but not required.
Willingness to relocate is highly desirable.
A four-year degree is highly desirable.

Responsibilities

Monitor branch scheduling and ensure Pest Technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate ongoing training for local sales and service teams.
Lead and motivate Pest Technician teams to deliver outstanding customer service.

Benefits

Company-paid comprehensive training and licensure.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation, with potential overtime, incentives, and commissions.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off, including vacation and sick days.
Company-paid holidays and floating holidays.
Tuition reimbursement for full-time colleagues.
401(k) retirement plan with company-matching contributions.
Health benefits enrollment immediately upon hire, with coverage starting on day one for full-time colleagues.
Training and development programs.
Performance incentives may be available.