Service Manager
About The Position
The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also oversees service-team scheduling and performance, customer interactions, store operations, and sales efforts. The position requires a high school diploma or equivalent, four years of automotive service technical experience, and one year of service manager or service writer experience. A valid automotive driver's license must be maintained to test-drive customers' vehicles. A two-year degree or equivalent is preferred. The stated pay range is $20.70–$32.34. Bridgestone Retail Operations describes itself as part of Bridgestone Americas, with more than 22,000 teammates in North America and over 2,200 company-owned stores.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills, including handling customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Must maintain a valid automotive driver's license to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff based on individual skill levels.
- Address customers' automotive service needs.
- Oversee hiring and training of an effective auto service team, and work to maintain high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, resolving issues, following up, and responding to inquiries, feedback, and concerns.
- Develop and apply knowledge of automotive service business operations, including paperwork, customer interactions, financial transactions, company policies, and standards.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
- Provide the front of the shop with insights that support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Lead, coach, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
