Patient Service Manager Mon.-Fri. 7:15am - 5PM

VITALSKIN PHYSICIAN MANAGEMENT • Mattoon, IL

5d

About The Position

The Patient Service Manager manages the daily operations of the Patient Services Department and ensures an exceptional patient experience through efficient scheduling, service recovery, patient communication, and staff engagement. The role oversees front desk and phone operations, cosmetic scheduling, patient outreach, and marketing support to provide a seamless and welcoming experience for patients.

The position is full-time, Monday through Friday, with hours listed as 7:15 a.m. to 5:00 p.m.; exact hours may vary by location. Pay is $19–$22, based on experience.

Requirements

• Preferred: 2 years of medical office experience.
• Excellent interpersonal, service-oriented, and communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Proven ability to coach, develop, and lead teams.
• Strong business acumen with a patient-centered service focus.
• Ability to collaborate cross-functionally and work independently.
• Professional demeanor and strong customer service orientation.
• Ability to sit or stand for prolonged periods and work at a computer.
• Ability to lift up to 15 lbs. at times.

Nice To Haves

• Experience in marketing and patient engagement initiatives.
• Experience with process improvement methodologies such as Lean, Six Sigma, or equivalent.
• Familiarity with EMR and practice management systems.

Responsibilities

• Manage the daily operations of the Patient Services Department.
• Ensure an exceptional patient experience through efficient scheduling, service recovery, patient communication, and staff engagement.
• Oversee front desk and phone operations, cosmetic scheduling, patient outreach, and marketing support.
• Coach, develop, and lead teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed