Manager- Tire and Auto Center

Gills Point S Tire & Auto•Great Falls, MT

About The Position

Gills Point S is hiring a Service Center Manager to oversee daily service center operations and lead a team in delivering exceptional customer experiences. The manager develops employees, supports technicians, grows sales, maintains operational excellence, and ensures customers receive honest, professional service. The role balances business performance with strong leadership and a commitment to customer satisfaction. The position includes leading customer service and sales, recruiting and developing staff, managing shop operations and inventory, maintaining repair quality and safety, and overseeing financial performance. The manager also builds relationships in the local community and develops strategies to improve customer retention and market share. The role requires working inside the shop and outdoors in varying weather conditions.

Requirements

High school diploma or GED.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Strong customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
Ability to frequently stand, walk, bend, kneel, lift up to 75 pounds, and safely operate shop equipment.
Ability to work inside the shop and outdoors in varying weather conditions while following company safety policies.

Nice To Haves

Bachelor's degree in Business, Management, or a related field.
ASE Certifications or other industry certifications.

Responsibilities

Create a customer-first culture and deliver an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach employees to identify customer needs and recommend tires, maintenance, and repair services that provide value.
Resolve customer concerns promptly and professionally.
Participate in community outreach and relationship-building to grow local business and customer loyalty.
Recruit, hire, train, coach, and develop technicians and service professionals.
Foster a positive, collaborative environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training.
Oversee daily shop operations, efficient workflow, and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.