Manager- Tire and Auto Center
About The Position
Gills Point S is seeking a Service Center Manager to oversee daily service center operations and lead a team in delivering excellent customer experiences. The manager develops employees, supports technicians, grows sales, maintains operational excellence, and ensures customers receive honest, professional service. The position balances business performance with strong leadership and a commitment to customer satisfaction. The manager leads customer service and sales efforts, builds lasting customer and community relationships, develops a high-performing team, oversees shop operations and inventory, and manages financial performance. The role requires work inside the shop and outdoors in varying weather conditions, with frequent physical activity and safe operation of shop equipment.
Requirements
- High school diploma or GED required.
- Proven leadership experience in an automotive repair, tire, or retail service environment.
- Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
- Demonstrated success leading teams, coaching employees, and developing talent.
- Strong customer service, communication, and relationship-building skills.
- Experience driving sales, improving customer retention, and achieving business goals.
- Financial acumen, including budgeting, labor management, and KPI analysis.
- Valid driver's license with an acceptable driving record.
- Able to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
- Able to safely operate shop equipment in a fast-paced environment and perform work inside the shop and outdoors in varying weather conditions while following company safety policies.
Nice To Haves
- Bachelor's degree in Business, Management, or a related field.
- ASE certifications or other industry certifications.
Responsibilities
- Create a customer-first culture and provide an exceptional customer experience.
- Build long-term customer relationships through trust, integrity, and honest communication.
- Coach employees to identify customer needs and recommend relevant tire, maintenance, and repair services.
- Resolve customer concerns promptly and professionally.
- Participate in community outreach and relationship-building to grow local business and customer loyalty.
- Recruit, hire, train, coach, and develop technicians and service professionals.
- Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
- Schedule staff to maximize productivity and maintain customer service.
- Support technician development through ongoing coaching and training.
- Oversee daily shop operations, workflow, and quality workmanship.
- Maintain appropriate inventory levels and manage vendor relationships.
- Monitor repair quality and ensure work meets company and industry standards.
- Promote a clean, organized, and safety-focused work environment.
- Drive sales growth while maintaining customer satisfaction.
- Monitor key performance indicators, labor efficiency, gross profit, and store profitability.
- Manage budgets, expenses, billing, invoicing, and cash flow.
- Develop strategies to increase customer retention and market share.
Benefits
- Performance-based bonus opportunities, with a stated $20,000 performance bonus incentive.
- Paid time off, including two weeks of PTO.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability insurance.
- Life and accident insurance.
- 401(k) with company match.
- Ongoing leadership development.
- Career growth opportunities.
- Family-oriented culture built on integrity and respect.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
