Manager – Automotive and Tire Center

Gills Point S Tire & Auto•Jackson, MI

4d•$65,000 - $80,000

About The Position

The Service Center Manager oversees daily service center operations and leads a team in delivering exceptional customer experiences. The role develops employees, supports technicians, grows sales, maintains operational excellence, and ensures customers receive honest, professional service. Success requires business acumen, strong leadership, and a genuine commitment to customer satisfaction.

Requirements

High school diploma or GED.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
Ability to frequently stand, walk, bend, kneel, lift up to 75 pounds, and safely operate shop equipment.
Ability to work both inside the shop and outdoors in varying weather conditions while following company safety policies.

Nice To Haves

Bachelor's degree in Business, Management, or a related field.
ASE Certifications or other industry certifications.

Responsibilities

Create a customer-first culture and deliver an exceptional experience on every visit.
Build lasting customer relationships through trust, integrity, and honest communication.
Coach the team to identify customer needs and recommend valuable tire, maintenance, and repair services.
Resolve customer concerns quickly and professionally while protecting the business's reputation.
Participate in community outreach and relationship-building to grow local business and customer loyalty.
Recruit, hire, train, coach, and develop technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.