Manager – Automotive and Tire Center

Gills Point S Tire & Auto•Morristown, VT

11d•$68,000 - $75,000

About The Position

The Service Center Manager oversees daily service center operations and leads a team in delivering exceptional customer experiences and quality workmanship. The role includes developing employees, supporting technicians, growing sales, maintaining operational excellence, and ensuring customers receive honest, professional service. Success requires business acumen, strong leadership, and a commitment to customer satisfaction. The manager builds customer relationships and loyalty, coaches employees to recommend valuable tire and automotive services, resolves customer concerns, and participates in community outreach. The role also involves recruiting and developing staff, scheduling for productivity, overseeing shop workflow and repair quality, maintaining inventory and vendor relationships, and promoting a clean, organized, safety-focused environment. The manager is responsible for sales growth and business performance, including monitoring key performance indicators, labor efficiency, gross profit, profitability, budgets, expenses, billing, invoicing, and cash flow. The position requires frequent standing, walking, bending, kneeling, and lifting up to 75 pounds, as well as safely operating shop equipment. Work takes place inside the shop and outdoors in varying weather conditions, while following company safety policies.

Requirements

High school diploma or GED required.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Strong customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
Ability to safely operate shop equipment and work in a fast-paced environment, both indoors and outdoors in varying weather conditions, while following company safety policies.

Nice To Haves

Bachelor's degree in Business, Management, or a related field.
ASE certifications or other industry certifications.

Responsibilities

Create a customer-first culture and deliver an exceptional experience on every visit.
Build lasting customer relationships through trust, integrity, and honest communication.
Coach the team to identify customer needs and recommend tires, maintenance, and repair services that provide value.
Resolve customer concerns promptly and professionally while protecting the business's reputation.
Participate in community outreach and relationship-building to grow local business and customer loyalty.
Recruit, hire, train, coach, and develop technicians and service professionals.
Foster a collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Oversee daily shop operations, efficient workflow, and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, labor, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.