Manager – Automotive and Tire Center

Gills Point S Tire & Auto•Morrisville, VT

11d•$68,000 - $75,000

About The Position

Gills Point S is seeking a Service Center Manager to oversee daily operations at an automotive and tire service center. The manager leads employees in delivering exceptional customer experiences, quality workmanship, and honest, professional service. The role balances business performance with team development and customer satisfaction, while building lasting relationships in the community. The manager develops employees, supports technicians, grows sales, maintains operational excellence, and ensures the service center operates efficiently and safely. The position includes recruiting and coaching staff, managing schedules and inventory, maintaining vendor relationships, monitoring repair quality and business performance, and managing budgets and financial operations. Work takes place both inside the shop and outdoors in varying weather conditions.

Requirements

High school diploma or GED.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
Ability to safely operate shop equipment and work in a fast-paced environment, both inside the shop and outdoors in varying weather conditions, while following company safety policies.

Nice To Haves

Bachelor's degree in Business, Management, or a related field.
ASE Certifications or other industry certifications.

Responsibilities

Create a customer-first culture and deliver an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach employees to identify customer needs and recommend tires, maintenance, and repair services that provide value.
Resolve customer concerns promptly and professionally while protecting the business's reputation.
Participate in community outreach and relationship-building to grow local business and customer loyalty.
Recruit, hire, train, coach, and develop technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.