Assistant Service Manager

Alta Equipment Group•Gary, IN

About The Position

Alta Equipment Group is hiring a full-time Assistant Service Manager for its Gary, Indiana location. The role supports the service department by supervising shop and field operations, helping achieve sales and profit goals, coordinating service work and customer documentation, and overseeing employee training, payroll accuracy, purchasing, work in progress, and the condition of service vehicles and the facility. The position requires regular, reliable attendance and readiness to work at the designated start time. The schedule is Monday through Friday on the day shift. Alta describes its culture as centered on its Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team. The company seeks candidates with a positive attitude, strong customer and employee relations skills, the ability to manage others, and an interest in continued professional learning. Alta Equipment Group identifies itself as an equal opportunity employer and is committed to diversity and mutual respect.

Requirements

Good mechanical aptitude.
Excellent written and verbal communication skills.
Good customer relations and people skills.
Ability to successfully manage others.
Computer skills with Microsoft Word, Excel, and Outlook.
Intermediate language skills: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
High reasoning ability: ability to solve practical problems and handle varied situations with limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Intermediate mathematical skills: ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to meet the physical and work-environment demands described in the posting, including lifting up to 100 pounds occasionally and working occasionally around mechanical parts, fumes, outdoor weather, chemicals, electrical-shock risks, and wet or humid conditions.

Nice To Haves

2–4 years of previous management experience preferred.

Responsibilities

Supervise the operation of the shop and field.
Foster a positive customer and employee relations atmosphere.
Review and analyze department data to meet sales and profit goals.
Process and review work orders, invoicing, and customer quotes.
Monitor employee training progress.
Oversee payroll entry and audit it for accuracy.
Acquire and coordinate purchase orders.
Monitor work in progress.
Be responsible for the condition of service vehicles and the facility.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready to work at the designated start time.