Assistant Service Manager

Texas Roadhouse•New London, CT

13d•$22 - $28

About The Position

Texas Roadhouse is seeking an Assistant Service Manager to assist the Service Manager in managing daily Front of House operations. The role focuses on delivering Legendary Food and Legendary Service while maintaining the restaurant’s culture and core values of passion, integrity, partnership, and fun with purpose. The position pays $22.00–$28.00 per hour. The Assistant Service Manager oversees service, training, side work, scheduling, guest experience, sales initiatives, and compliance in designated areas. They provide hands-on supervision, especially during peak business times, and help develop employees and assistant managers. The posting describes a fun culture, flexible work schedules, restaurant discounts, competitions, recognition, formal training, and career growth opportunities. Eligible Restaurant Managers receive a comprehensive total rewards package after 30 days of employment, subject to benefit eligibility requirements. The package includes medical plan options, dental and vision insurance, paid vacation and specified leave benefits, disability and life insurance, a 401(k) plan, flexible spending accounts, tuition reimbursement, profit sharing, restricted stock units, community-support opportunities, and an annual holiday bonus.

Responsibilities

Oversee service in the Front of House.
Enforce compliance with employment policies in the area of responsibility, in conjunction with management.
Oversee and approve Front of House side work.
Provide and oversee thorough training.
Work during peak business times to set the pace in the Front of House.
Provide hands-on supervision of the restaurant, including unscheduled assistance with serving, hosting, cooking, and other duties.
Ensure 100% table visitation to gather customer insights and help the Service Manager develop sales strategies that improve the customer experience and drive sales.
Lead by example to help develop employees and assistants.
Help cross-train employees.
Oversee scheduling of designated departments as directed by the Service Manager.
Develop sales promotions and incentives and conduct alley rallies as directed by the Service Manager.
Manage compliance with Responsible Alcohol Service training requirements.
Understand and practice safe food handling procedures.
Maintain restaurant cleanliness and guest safety.
Help control guest flow.
Assist with liquor inventory and ordering.
Assist the Local Store Marketer with building sales.
Maintain the restaurant’s culture and demonstrate its core values.