Assistant Service Manager

Alta•Gary, IN

About The Position

The Assistant Service Manager supervises shop and field operations at the Gary, Indiana location and helps meet department sales and profit goals. The role supports customer and employee relations, reviews department data and work orders, coordinates purchasing and monitors work in progress. It also oversees payroll entry and accuracy, employee training progress, and the condition of service vehicles and the facility. The position incorporates Alta's Guiding Principles into daily activities and includes other assigned duties. Consistent, regular, and reliable attendance, including readiness to work at the designated start time, is required.

Requirements

Good mechanical aptitude.
Excellent written and verbal communication skills.
Good customer relations and people skills.
Ability to successfully manage others.
Computer skills with Microsoft Word, Excel, and Outlook.
Intermediate language skills, including reading and interpreting safety rules, operating and maintenance instructions, and procedure manuals; writing routine reports and correspondence; and speaking effectively before groups of customers or employees.
High reasoning ability, including solving practical problems with limited standardization and interpreting written, oral, diagram, or schedule instructions.
Intermediate mathematical skills, including calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and applying basic algebra and geometry.

Nice To Haves

2–4 years of previous management experience preferred.

Responsibilities

Supervise the operation of the shop and field.
Foster a positive customer and employee relations atmosphere.
Review and analyze department data to meet sales and profit goals.
Process and review work orders, invoicing, and customer quotes.
Monitor employee training progress.
Oversee payroll entry and audit it for accuracy.
Acquire and coordinate purchase orders.
Monitor work in progress.
Be responsible for the condition of service vehicles and the facility.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready to work at the designated start time.