Assistant Service Manager

FleetPride•Leola, PA

About The Position

The Assistant Service Manager coordinates production technicians and oversees the shop’s daily operations. The role interacts with service customers, documents incoming repair work, and ensures customer orders are completed and recorded. It also performs supervisory, technician-training, and customer-service functions under the direction of the Service Manager.

Requirements

High school diploma or GED.
At least 5 years of general service shop experience.
Demonstrated ability to lead others, supervise, and provide training.

Nice To Haves

Post-secondary education or coursework.

Responsibilities

Review work during the process and at completion to ensure it is performed effectively and efficiently.
Plan work schedules and assign duties to maintain adequate staffing and respond to fluctuating workloads.
Assist with employee problems and recommend shop personnel actions to the Service Manager as necessary.
Communicate regularly with the Service Manager about daily operations and ensure quality is maintained.
Ensure all jobs are recorded on the service log and keep the log up to date.
Write up each job and operation on a repair order before work begins; prepare customer estimates; check payment methods and credit limits; and obtain the Service Manager’s approval for payment arrangements before starting work.
Calculate and record allowed labor hours for each operation on the work order before assigning it to a production worker.
Examine vehicles to determine the extent of damage or malfunctions and ensure repair write-ups accurately describe the work for technicians.
Test-drive and inspect vehicles after repairs to verify that customer repair concerns have been addressed.
Train new service shop employees on company repair procedures and policies.
Maintain a clean and organized workspace.
Contact customers when necessary to generate additional orders.
Ensure invoices are closed daily and provide the Service Manager with hard copies.
Immediately advise the Service Manager of customer complaints and participate in resolving them at the Service Manager’s direction.
Contact customers about delays, follow up with technicians to support timely completion, and update customers on progress and revised estimated completion times.