Assistant Service Manager

Asbury Automotive Group • Westminster, MD

4d

About The Position

The Assistant Service Manager/Lane Manager assists the Service Manager in overseeing the service department, including technicians, service advisors, the service call center, valet, detailers, and the service lane. The role supports department performance, customer satisfaction, repair quality, and the training and development of service employees. The Assistant Service Manager works with the manufacturer and dealership leaders to ensure warranty campaigns, recalls, and updates are completed accurately and on time.

Requirements

• Three or more years of experience in an automotive service department.
• Three or more years of experience as an Automotive Service Writer or Assistant Service Manager.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment background and drug screening.
• Strong verbal and written communication skills.
• Ability to manage in a fast-paced work environment.
• Ability to manage, motivate, and develop a team.

Nice To Haves

• Experience with CDK or other automotive software.

Responsibilities

• Promote positive morale and good relationships among dealership associates.
• Assist in training service staff in customer service, effective communication, service sales, CSI, work organization, and time management.
• Help maintain manufacturer Customer Satisfaction Index (CSI) scores at or above Asbury's specified district, regional, and national goals.
• Act as a role model for service associates in motivation, organization, customer service, sales, and CSI.
• Motivate service advisors to provide consistent value to dealership customers.
• Monitor advisors' daily productivity, provide feedback, and develop improvement plans.
• Help ensure high-quality service repairs and minimize comebacks by periodically spot-checking completed work.
• Monitor advisors' interactions with customers on the service drive and by telephone.
• Assist in forecasting department goals and objectives and work toward achieving them.
• Coordinate with the Service Manager and Parts Manager to ensure timely turnaround of parts needed for internal jobs.
• Work with the shop foreman to ensure customers' vehicles are serviced properly and on time.
• Attend manager meetings and conduct service department meetings as directed.
• Address and resolve customer concerns.
• Assist with motivating, training, and developing employees.

Benefits

• Weekly pay.
• Annual pay of $50,000–$150,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed