Assistant Service Manager

ORION REAL ESTATE SERVICES INC•Houston, TX

12d•Onsite

About The Position

The Assistant Service Manager shares responsibility with the Service Manager for overseeing the physical property, general maintenance repairs, apartment make-ready work, preventative maintenance, and construction or rehabilitation projects for an apartment community. The role may also involve groundskeeping and pool duties. It reports to the Community Manager and Service Manager. The position responds to resident and management requests and work orders; identifies and addresses property hazards; performs preventative maintenance; and prepares vacant apartments for move-in. It also supports pool and property security, maintains clean and organized work areas, assists with emergencies and special projects, and may work at other properties as directed. The employee must follow company confidentiality, ethical, and safety policies, including using appropriate safety equipment. This role requires a high school diploma or equivalent and two years of multifamily experience, or an equivalent combination of education, training, and experience. HVAC/Freon Recovery certification is required or must be obtained within the first six months. The job involves physical work throughout the property, use of maintenance tools and equipment, periodic travel, regular overtime, on-call emergency response, and possible work on unusual schedules or holidays.

Requirements

High school diploma or equivalent.
Two years of multifamily experience, or an equivalent combination of education, training, and experience demonstrating ability to perform the duties.
HVAC/Freon Recovery certification, or ability to become certified within the first six months of employment.
Certifications or permits required by the city or state to perform job responsibilities, such as pool operations.
Ability to perform plumbing, tile, HVAC, appliance, carpentry, electrical, and apartment make-ready repairs.
Ability to operate common maintenance tools and equipment.
Ability to understand and carry out instructions and plans using common sense.
Excellent interpersonal skills for regular interaction with residents, vendors, contractors, employees, and clients.
Ability to read and write English to read diagrams, meters, and instructions and to write reports.
Basic knowledge of compressor diagnosis, appliance repair, fire sprinklers, irrigation systems, OSHA requirements, and local, city, and state ordinances.
Must supply own hand tools.
Reliable transportation for travel, work at other properties, and on-call emergency response.
Ability to meet the physical demands of the role, including accessing all parts of the property; bending, stooping, climbing, reaching, carrying, crawling in confined areas; and lifting, pushing, pulling, carrying, or maneuvering up to 25 pounds independently and up to 50 pounds with assistance.
Ability to work overtime, respond to on-call emergencies, and potentially work unusual schedules or holidays.

Nice To Haves

Training in household repairs, plumbing, and mold detection or resolution.
Certified Apartment Maintenance Technician (CAMT) certification.

Responsibilities

Respond to resident and management requests and work orders, prioritize work with the Lead Maintenance Technician, and repair or replace appliances, plumbing, HVAC and electrical components, and other apartment materials within management’s scope.
Inspect the property daily for hazards or deficiencies, report findings to the Lead Maintenance Technician, Community Manager, and/or Regional Supervisor, repair hazards, secure storage and pool areas, and periodically complete written safety audits.
Follow company mold policies and procedures.
Perform preventative maintenance on equipment and units, including replacing air filters, cleaning and lubricating equipment, and completing apartment preventative-maintenance checklists.
Prepare vacant apartments for move-in by following make-ready direction and checklists, completing repairs and replacements, painting as needed, removing trash, and assisting with show units and model apartments.
Check pool-area gates and ensure they remain locked.
Maintain the organization and cleanliness of work areas and maintenance shops.
Work at other properties as required by management.
Participate in the Property Emergency Team and assist with hazardous weather events, fires, floods, freezes, and other emergencies.
Maintain confidentiality and adhere to legal, ethical, company, community, and safety requirements; promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Ensure timeclock punches are accurate and approve the timecard at the end of each pay period.
Assist with special projects and activities designated by the company.
Respond to on-call emergencies within 15 minutes and arrive on the premises within 30 minutes.