Anthropologie Department Manager - Service & Styling

Urban Outfitters•Dania Beach, FL

4d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role develops team members, collaborates with key partners, and supports store operations and visual needs. The manager leads extraordinary customer service, helps the team use performance indicators and technology to drive sales, and supports individualized styling and customer connections. The position also contributes to talent development, merchandising and product flow, daily store operations, and communication with the Store Manager.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in the Anthropologie brand.

Responsibilities

Lead by example in providing extraordinary service and ensure customers feel welcome, heard, and valued.
Empower the team to drive sales and metrics using key performance indicators to set team and zoning goals.
Teach associates to use technology to transact in the moment, upsell, and build client relationships.
Provide tools and guidance for associates to create elevated, individualized shopping and styling experiences.
Support the Store Manager in curating events that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program and foster a culture that prioritizes service and sales.
Drive the styling program by helping stylists cultivate relationships, generate business, and mentor associates.
Support identification and onboarding of external talent and promote employee engagement, retention, and internal growth.
Use brand resources to support employee development, recognition, and team-building initiatives.
Help assess sales forecasts and schedule support for peak selling hours; use company tools to identify merchandising opportunities in product placement, outfitting, and stock levels.
Participate in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support shipment receipt, processing, security tagging, and preparation of products for the sales floor.
Oversee omni processes to maintain fill rates and organization to brand standards.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Share product knowledge, trends, brand messaging, and store priorities with the team through daily touchpoints.
Set individual sales goals and selling expectations to encourage collaborative selling.
Share insights about customer and staff experiences with the Store Manager.