Anthropologie Department Manager - Service & Styling

Anthropologie•Austin, TX

10d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role develops team members, collaborates with key partners, and supports store operations and visual needs. It leads the team in delivering an extraordinary, individualized customer experience while driving sales and store performance. The manager oversees training and development, supports hiring and retention, contributes to merchandising and operational processes, and fosters an inclusive, collaborative team environment.

Requirements

2+ years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing great talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Anthro brand fan.

Responsibilities

Lead by example in delivering extraordinary service and empower the team to use key performance indicators to set team and zoning goals.
Teach associates to provide a frictionless customer experience by using technology to transact in the moment, upsell, and build clientele.
Equip associates to provide elevated shopping experiences through customer connections and individualized service and styling.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, fostering a culture centered on service and sales.
Drive the styling program by empowering stylists to cultivate relationships, generate new business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and encourage internal growth.
Use brand resources to support employee development and initiatives such as the SPARKED Journal, employee recognition, and team-building activities.
Contribute to sales forecasting and scheduling to optimize peak selling hours, and use Company tools to identify opportunities in product placement, outfitting, and stock levels.
Take an active role in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support product flow, including shipment receipt, processing, security tagging, and preparing product for the sales floor.
Oversee the omni process to maintain fill rates and follow brand standards for omni organization.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to foster collaborative selling.
Provide the Store Manager with insights and feedback about customer and staff experiences.