Anthropologie Department Manager - Service & Styling

Anthropologie•Dania Beach, FL

5d•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. This position is located at 149 N Pointe Drive, Dania Beach, Florida, 33004.

Requirements

Anthro brand fan.
At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing great talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Lead by example in providing extraordinary customer service and empower the team to use key performance indicators to set team and zoning goals.
Teach the team to create a frictionless customer experience using technology to transact in the moment, upsell, and build clientele.
Equip associates to deliver elevated shopping experiences through customer connections and individualized service and styling.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, fostering a culture that prioritizes service and sales.
Drive the styling program by enabling styling team members to cultivate relationships, generate business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and encourage internal growth.
Use brand resources to support employee development, recognition, and team building, including initiatives such as the SPARKED Journal.
Help assess sales forecasts, schedule support for peak selling hours, and use company tools to identify merchandising opportunities in product placement, outfitting, and stock levels.
Take an active role in opening and closing, restocking, standards, cleanliness, IT and facilities issues, and loss prevention.
Support product flow, including shipment receipt, processing, security tagging, and preparation for floor placement; oversee omni processes to maintain fill rates and brand standards for omni organization.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities with the team through daily touchpoints.
Set individual sales goals and selling expectations to foster collaborative selling.
Provide customer and staff experience insights and feedback to the Store Manager.