Service Coordinator Jobs

About The Position

Requirements

• Previous experience coordinating technicians, service calls, work orders, or field operations is essential
• Experience using Xero or similar accounting and invoicing software
• Strong proficiency in Microsoft Outlook, Word, Excel, Teams, SharePoint, and PowerPoint
• Strong data-entry, recordkeeping, and document-management skills
• Strong written and verbal communication skills
• Ability to work full-time on-site at the Edmonton, Alberta location
• Valid driver’s licence and reliable transportation

Nice To Haves

• Post-secondary certificate, diploma, or equivalent experience preferred
• Two to three years of office administration, service coordination, dispatch, or related experience preferred
• Previous experience in the fire protection industry or a related industrial, construction, mechanical, safety, or field-service environment
• Knowledge of fire extinguishers, fire alarm systems, fire suppression systems, sprinkler systems, or related equipment
• Experience ordering fire protection or industrial equipment and supplies
• Experience coordinating service work from the initial customer request through completion and invoicing

Responsibilities

• Answer and direct phone calls, including Firetronics and customer service calls
• Manage general email and internal and external correspondence
• Schedule and dispatch technicians for service calls, inspections, repairs, and project work
• Coordinate job locations, customer contacts, technician availability, and service requirements
• Ensure technicians receive the information, equipment, materials, and documentation required for each job
• Monitor active jobs and communicate scheduling changes or service updates
• Review completed work orders and supporting documentation for accuracy
• Use Xero to create and send customer invoices
• Perform invoice verification and assist with general administrative processing and follow-up
• Order fire protection equipment, replacement parts, tools, PPE, office supplies, and operational materials
• Communicate with vendors regarding pricing, availability, lead times, and deliveries
• Coordinate shipping, receiving, courier packages, deliveries, returns, and incoming equipment
• Track equipment and maintain organization of shared office and work areas
• Perform data entry and maintain accurate physical and digital records, tracking systems, and filing
• Track outstanding work, upcoming inspections, recurring service requirements, and branch priorities
• Provide general company, divisional, and branch operations support
• Participate in occasional after-hours or on-call coverage as required