Utility Service Coordinator

City of Rowlett•Rowlett, TX

About The Position

Under general supervision of the Utilities Supervisor, the Utility Service Coordinator identifies the field locations of the City of Rowlett’s water, sewer, traffic signal, and City-owned fiber infrastructure. The role uses available data, specialized equipment and techniques, field measurements, and visual assessments of assets. It also coordinates with contractors, property owners, and Utility Operations field crews to support utility locating, service work, repairs, and improvements while minimizing disruptions.

Requirements

High school diploma or GED and four years of traffic signals, water, sewer, and construction experience, or an equivalent combination of education and experience.
Valid State of Texas driver’s license and ability to maintain City driving standards.
Possess IMSA Work Zone Safety certification or obtain it within six months of hire; TEEX course certification will be considered.
May be required to obtain additional licenses or certifications.
Knowledge of water, wastewater, traffic signals, and City-owned fiber in the City of Rowlett.
Knowledge of basic operational, technical, or office processes.
Knowledge of occupational safety and health rules, regulations, practices, and procedures.
Effective oral and written communication skills.
Ability to plan and coordinate work-site activities.
Ability to resolve customer complaints and concerns.
Ability to write properly formatted reports and summaries with correct punctuation, spelling, and grammar.
Ability to comprehend utility as-builts and perform basic computer tasks.
Ability to create and maintain professional, harmonious working relationships.
Must report traffic citations to the departmental Director or designee in accordance with City policy.

Nice To Haves

TCEQ Class C Water Distribution License.
TCEQ Class II Wastewater Collection License.

Responsibilities

Locate underground City infrastructure by marking utility locations with flags and paint, including water lines, sewer lines, traffic devices, and City-owned fiber.
Determine and mark existing water and wastewater main locations using field experience and research of engineered as-built plats, site plans, utility plans, and water and wastewater maps for development, capital improvement, and franchise utility projects within the City of Rowlett.
Maintain utility locates in accordance with Utilities Code, Chapter 251, and the APWA Uniform Color Code.
Recommend updates to engineered plats, site plans, water and wastewater utility plans, and subdivision maps to show the locations and profiles of water and wastewater infrastructure and related appurtenances.
Coordinate with contractors and Utility Operations field crews to plan water shutdowns and arrange utility excavations, improvements, and repairs while minimizing service disruption.
Provide property owners with accurate information about water and wastewater line locations and taps.
Assist with directing field crews installing new water and wastewater services.
Maintain records of labor, equipment, and material costs for utility infrastructure repairs and improvements.
Maintain regular and consistent attendance for the assigned work schedule.
Perform other duties as assigned.