Patient Service Coordinator - Urology

Hartford Healthcare • Manchester, CT

1d

About The Position

The Patient Service Coordinator supports Urology offices within the Hartford region, with coverage across locations and opportunities to collaborate with multiple teams and communities. The role provides professional, customer-focused service to promote an efficient and positive patient experience. Responsibilities include greeting and registering patients, managing incoming calls, scheduling appointments, communicating preparation requirements, handling payments and explaining billing policies, and maintaining an inviting waiting area. The position requires travel independently to satellite offices, with or without advance notice.

Requirements

• Strong working knowledge of insurance requirements and basic medical terminology.
• Strong computer skills and solid working knowledge of Microsoft Office software.
• A positive, customer-focused approach and commitment to excellent patient care.
• Ability to adapt quickly in a fast-paced environment while managing competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills.
• Ability to travel independently to satellite offices with or without advanced notice.

Nice To Haves

• Relevant experience in a fast-paced medical office.
• Epic experience.
• Ability to communicate in other languages.
• High school diploma or equivalent.

Responsibilities

• Provide outstanding, professional customer service that supports efficiency and a positive patient experience.
• Greet and register arriving patients warmly.
• Answer incoming calls promptly and professionally, assess their priority, and direct them appropriately based on urgency and subject matter.
• Schedule new-patient appointments accurately and explain essential preparation requirements before visits.
• Review daily appointment-confirmation reports to help ensure schedules are accurate and patients receive appropriate communications.
• Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
• Maintain a clean, comfortable, and inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.
• Travel independently to satellite offices, with or without advanced notice.

Benefits

• Career growth and movement opportunities within the network.
• Ongoing education and training.
• Robust benefits package.
• Generous paid time off.
• Special Interest Groups.
• Referral Bonus Program.
• Wellness programs.
• Employee discount programs.
• Supportive culture.
• Awards and recognition.
• Flexible scheduling.
• Rewarding compensation.
• 401(k) with company match.
• Clinical specialty opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED