Patient Service Coordinator - Urology

Hartford Healthcare•Norwich, CT

2d•Onsite

About The Position

Hartford HealthCare Medical Group is hiring a Patient Service Coordinator for its Urology practice. The role is based in Norwich and requires travel to cover other regional Urology sites as needed, including Waterford, Plainfield, Mystic, and Storrs. The coordinator provides professional customer service, supports efficient practice operations, and promotes a positive patient experience. The position involves greeting and registering patients, managing calls and appointments, communicating preparation requirements, handling payments, and maintaining a clean and welcoming waiting area. Candidates should be comfortable working in a fast-paced medical office and adapting to competing tasks. High school diploma or equivalent is preferred. The role offers career development and growth opportunities within Hartford HealthCare.

Requirements

High school diploma or equivalent preferred.
Strong working knowledge of insurance requirements and basic medical terminology.
Strong computer skills and working knowledge of Microsoft Office software.
Positive, customer-focused approach and commitment to excellent patient care.
Ability to adapt quickly in a fast-paced environment while managing competing tasks and demands.
Ability to work effectively in a team environment.
Excellent verbal communication skills.
Ability to travel independently to satellite offices, with or without advanced notice.

Nice To Haves

Relevant experience in a fast-paced medical office is highly preferred.
Epic experience preferred.
Ability to communicate in other languages is highly desirable.

Responsibilities

Provide outstanding, professional customer service to support efficient operations and a positive patient experience.
Greet and register arriving patients warmly.
Answer incoming calls promptly and professionally; assess priority and direct calls according to urgency and subject matter.
Schedule new patient appointments accurately and inform patients of essential preparation requirements.
Review daily appointment-confirmation reports to ensure schedules and patient communications are accurate.
Collect co-payments and office charges as needed and explain office payment and billing policies.
Maintain a comfortable, inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.
Travel independently to satellite offices as needed, with or without advanced notice.