Patient Service Rep - Urology

Mercy • Oklahoma City, OK

6d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with the organization’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, which may include scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative ensures accurate patient information is obtained and entered into patient records and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge of and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• One to three years of clerical experience.
• Experience with medical terminology and insurance plans.
• Some college education.

Responsibilities

• Facilitate patient access to Mercy facilities, including scheduling and registration.
• Complete benefit verification, pre-certification, financial clearance, and pre-visit collection as applicable.
• Obtain accurate patient data and enter it into patient records.
• Provide compassionate customer service consistent with Mercy’s mission, values, and service standards.
• Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED