Patient Service Representative - Urology

Summit Health•Rahway, NJ

3d•$18 - $22

About The Position

The Patient Service Representative supports patient access and office operations in a urology practice. The role greets and directs visitors, patients, and families; manages registration and patient flow; provides customer service; handles calls and messages; and helps patients during physician schedule delays. It also supports accurate payment collection and reconciliation, insurance verification and patient account updates, appointment and procedure scheduling, pre-authorizations, and referrals. The representative performs clerical duties, follows downtime procedures, and may cover other staff or satellite offices as needed.

Requirements

High school graduate or GED required.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients about physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance through the online system, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Work cooperatively with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Adapt to various work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.