Service Coordinator

Meijer•Marquette, MI

16d

About The Position

The Service Coordinator leads and supports front-end operations to provide a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance.

Requirements

Successful completion of the Service Coordinator training curriculum, including the Cashier, Service Desk, and Courtesy Team curriculums.
Ability to operate the cash register system and all financial services equipment.
Good communication skills; a friendly, customer-oriented, organized, and detail-oriented approach; and a sense of urgency.
Organizational and multitasking abilities.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and/or climbing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions to monitor and control shrink and financial business outcomes within areas of responsibility, escalating concerns to leadership as they arise.
Champion participation in community programs and lead by example through team member resource group (TMRG) engagement.
Serve as a certified trainer for team members in the role’s span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign tasks to department team members in partnership with the team leader and follow up to ensure completion.