Sr HR Service Center Coordinator

Sargento Foods•Plymouth, WI

About The Position

The Sr HR Service Center Coordinator serves as a primary point of contact for employee and HR partner inquiries submitted through the HR Service Center. The role provides timely, accurate, customer-focused support, resolves Tier 1 inquiries, and escalates more complex issues according to established processes. It executes HR transactions and maintains employee records in HR systems while ensuring accuracy, confidentiality, and compliance. The position supports benefits administration, including employee life events, documentation, benefits inquiries, and vendor coordination. It monitors HR cases and requests, prepares HR communications and employee documents, and provides operational and administrative support for HR initiatives and service delivery. The coordinator also identifies recurring questions and process-improvement opportunities, maintains knowledge of HR policies and systems, and serves as backup for leave administration.

Requirements

Associate degree required.
1–3 years of experience in Human Resources, benefits administration, customer service, shared services, or administrative support.
Bilingual English/Spanish skills.
Excellent verbal and written communication skills.
Ability to communicate clearly, professionally, and objectively with diverse employee populations and internal stakeholders.
Ability to read, analyze, and interpret business documents, HR policies, procedures, and benefit plan materials.
Strong customer service and problem-resolution skills.

Nice To Haves

Bachelor's degree preferred.
UKG experience.
Experience working with HRIS systems, case management systems, or benefits administration platforms.

Responsibilities

Serve as a primary point of contact for employee and HR partner inquiries submitted through the HR Service Center.
Resolve Tier 1 HR inquiries and escalate more complex issues in accordance with established processes and workflows.
Execute HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance.
Support benefits administration, including employee life events, documentation processing, benefits inquiries, and vendor coordination.
Monitor and manage HR cases, tasks, and requests to ensure timely follow-up, resolution, and documentation.
Prepare and distribute HR-related communications, letters, forms, and employee documentation.
Provide administrative and operational support for HR initiatives, projects, and service delivery activities.
Identify recurring employee questions, process gaps, and opportunities for improvement, and provide feedback to support continuous improvement.
Maintain knowledge of HR policies, programs, systems, and processes.
Provide backup for leave administration.