Assistant, HR Service Center

NBCUniversal•Universal City, CA

7d•$45,000 - $55,000•Hybrid

About The Position

As a member of NBCUniversal’s Corporate HR team, the HRC Assistant helps deliver a seamless employee experience. The HRConnection team acts as an extension of HR and a liaison to functional partners, helping employees navigate HR, benefits, payroll, and related topics. The role is the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. It analyzes employee data and oversees the daily intake, triage, and resolution of inquiries through the Zendesk case management system. Communications are primarily handled by email, with solutions documented and knowledge resources maintained. The assistant may also support special projects and work with subject matter experts. This role offers hands-on exposure to HR operations and the employee lifecycle as a foundation for a career in Human Resources. The position follows a hybrid schedule and requires working from the Universal City, California office at least four days per week. The company may change in-office requirements. Candidates must be willing to work variable schedules and overtime with short notice. The salary range is $45,000–$55,000 per year. The position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, a 401(k), paid leave, tuition reimbursement, discounts, and other perks.

Requirements

Bachelor’s degree or equivalent work experience.
Experience with HRIS systems such as SAP or Workday.
Proficiency in Microsoft Office Suite.
Commitment to confidentiality and integrity when managing employee information.
High attention to detail and accuracy when handling sensitive employee data.
Excellent verbal and written communication skills for diverse audiences.
Exceptional customer service orientation and ability to provide empathetic, professional, solution-focused support.
Ability to maintain a positive, professional attitude in all situations.
Willingness to work variable schedules and overtime with short notice.
Ability to work from the Universal City, California office a minimum of four days per week under the current hybrid schedule.

Nice To Haves

Continuous learning mindset and interest in expanding HR knowledge.
Familiarity with case management tools such as Zendesk.
Confidence in public speaking and presenting updates during HR meetings or calls.

Responsibilities

Respond to employee inquiries about benefits, payroll, compensation, policies, and related topics with accuracy, empathy, and professionalism.
Analyze issues, identify root causes, and propose effective solutions.
Listen actively, understand employee needs, and provide reassuring support.
Partner with HR business partners by sharing knowledge and best practices and directing them to appropriate resources.
Adapt guidance to variations in policy and process implementation across NBCUniversal businesses.
Analyze employee data and manage the daily intake, triage, and resolution workflow of inquiries through Zendesk.
Communicate primarily by email, document solutions, and maintain knowledge resources.
Identify opportunities to streamline processes and share creative solutions.
Engage in learning opportunities and expand HR expertise.
Support special projects and gain exposure to subject matter experts and complex issue resolution.