HR Service Center Advisor

Hurley • Flint, MI

2d

About The Position

Under the general supervision and direction of the Human Resources Services Manager, the HR Service Center Advisor responds to complex questions about eligibility and enrollment in employee benefit programs, including life, health, and disability insurance; medical and dependent care spending accounts; COBRA; income continuance; paid time off; and retirement and pension plans. The role ensures appropriate documentation is prepared so that new-hire transactions and changes for current employees can be processed.

The advisor provides employee support across HR services, maintains records and systems, administers benefits and leave processes, and coordinates with other departments and organizational areas. The role also supports onboarding and separation processes, employee relations, and the resolution of sensitive or complex employee concerns.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Public Administration, or Healthcare Administration, or an equivalent combination of education and Human Resources experience.
• Demonstrated appropriate use of independent judgment and ability to maintain confidentiality.
• Excellent interpersonal, communication, and customer service skills.
• Proficiency in Microsoft Excel, Outlook, and PowerPoint.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks while maintaining accuracy and exceptional attention to detail.
• Ability to speak and write effectively and communicate with the public and employees.
• Ability to establish and maintain effective working relationships with supervisors, other employees, applicants, and the general public.
• Ability to solve problems, prioritize assignments, and make decisions related to assigned work.
• Ability to create and use spreadsheets and databases.

Responsibilities

• Resolve customer requests, questions, and concerns, analyzing situations to determine the best use of resources.
• Serve as a liaison between the Human Resources Department and other areas of the organization.
• Educate employees about Human Resources policies and procedures and their role in supporting organizational goals.
• Create records for new employees and update employee information in the Human Resources Information System.
• Track and verify employee licensures and certifications on an ongoing basis.
• Provide information and assistance regarding dependents, beneficiaries, and insurance plans; assist with or complete insurance claims and employment verification forms.
• Provide excellent customer service to internal and external customers and coworkers.
• Apply knowledge of Human Resources, benefits, tuition reimbursement, and benefit time donations.
• Assist employees with sensitive or complex benefit problems and provide resolution.
• Maintain HR files, systems, and databases; generate and maintain reports; and administer leave-of-absence programs.
• Administer COBRA benefits for employees and their dependents as needed.
• Audit the payout of employee benefit time as part of the employee separation process.
• Process leaves of absence, including FMLA, short-term disability, and unpaid leave; investigate workers' compensation claims in coordination with Occupational Health and HR Benefits.
• Conduct extensive research to resolve complex customer problems.
• Assist with employee relations involving union representation and provide administrative support.
• Onboard new medical center employees and assist with exit interviews as needed.

What This Job Offers

• Job Type: Full-time