Director, HR Service Center
About The Position
The Director, HR Service Center provides leadership and strategic oversight for the HR Service Center, ensuring the efficient, accurate, and consistent delivery of HR services across the organization. The role manages daily activities, optimizes processes, and enhances employee experience while aligning service delivery, productivity, and budgetary targets. The Director works with HR leadership, business units, and other stakeholders to align HR support with organizational goals and business needs. The position oversees operational strategy, service quality, workforce planning, analytics, budgeting, projects, vendor relationships, and the development and performance of the HR Service Center team. It also supports organizational change and ensures service processes comply with HR policies and applicable local, state, and federal regulations.
Requirements
- Bachelor's degree in business administration, human resources, or a related field.
- At least 8 years of experience in HR shared services, HR, Payroll, Finance, or other related shared services.
- At least 4 years of leadership experience in Shared Services or related leadership experience.
Nice To Haves
- Master's degree in business administration, human resources, or a related field.
Responsibilities
- Lead and oversee the HR Service Center to deliver HR services efficiently and cost-effectively while maintaining productivity, service quality, consistency, and a positive employee experience.
- Partner with HR and organizational leaders to align service delivery with organizational goals and priorities.
- Develop and execute operational strategies, analyze data and processes, identify improvement opportunities, and implement efficiencies.
- Use dashboards, analytics, and data-driven insights to forecast workload trends and align resources for effective and uninterrupted service delivery.
- Build partnerships with HR Lines of Business, Centers of Excellence, employee groups, and organizational leaders.
- Implement HR service center processes and solutions that support business goals and comply with HR policies and applicable regulations.
- Oversee day-to-day HR Service Center operations to ensure consistent, accurate, and timely support for employees and leaders.
- Manage special projects, clarify priorities, coordinate requirements, and ensure timely completion of deliverables.
- Oversee the department budget and expenses, and supervise the development and use of metrics for forecasting, operational insights, and continuous improvement.
- Lead and develop the HR Service Center team, including recruiting, training, coaching, performance management, skill assessments, and growth planning.
- Support change management initiatives by planning and implementing process and organizational changes with attention to employee experience, stakeholder impact, and operational integrity.
- Manage vendor relationships, monitor service delivery, and assess vendor plans for potential impacts on current operations and future functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Director
