HR Service Center Advisor

Hurley Medical Center•Flint, MI

About The Position

Under general supervision and direction of the Human Resources Services Manager, the HR Service Center Advisor responds to complex eligibility and enrollment inquiries about employee benefit programs, including life, health, and disability insurance; medical and dependent care spending accounts; COBRA; income continuance; paid time off; and retirement and pension plans. The role ensures appropriate documentation is prepared so new-hire transactions and existing employee changes can be processed. The Advisor provides employee support across human resources services, benefits, leave administration, onboarding, and employee separations. The position maintains HR files, systems, databases, and reports; assists with sensitive or complex benefit issues; and works with other departments and organizational areas to resolve employee questions and concerns.

Requirements

Bachelor’s degree in Human Resources, Business, Public Administration, or Healthcare Administration, or an equivalent combination of education and Human Resources experience.
Demonstrated appropriate use of independent judgment and ability to maintain confidentiality.
Excellent interpersonal, communication, and customer service skills.
Proficiency in Microsoft Excel, Outlook, and PowerPoint.
Strong analytical and problem-solving skills.
Ability to prioritize multiple tasks while maintaining accuracy and exceptional attention to detail.
Ability to speak and write effectively and communicate with the public and employees.
Ability to establish and maintain effective working relationships with supervisors, other employees, applicants, and the general public.
Ability to problem-solve, prioritize assignments, and make decisions related to assigned work.
Ability to create and use spreadsheets and databases.

Responsibilities

Resolve customer requests, questions, and concerns, analyzing situations to determine the best use of resources.
Serve as a liaison between the Human Resources Department and other areas of the organization.
Educate employees on Human Resources policies and procedures and their role in supporting organizational goals.
Create records for new employees and update employee information in the Human Resources Information System.
Track and verify employee licensures and certifications for ongoing compliance.
Provide information and assistance regarding dependents, beneficiaries, and insurance plan information.
Assist with or complete insurance claims and employment verification forms.
Provide excellent customer service to internal and external customers and co-workers.
Assist employees with sensitive or complex benefit problems and help resolve them.
Maintain HR files, systems, and databases, and generate and maintain reports.
Administer leave-of-absence programs, including processing FMLA, short-term disability, and unpaid leaves.
Administer COBRA benefits for employees and dependents as needed.
Audit payouts of employee benefit time during employee separations.
Investigate workers’ compensation claims in conjunction with Occupational Health and HR Benefits.
Research complex customer problems to resolve them.
Assist with employee relations involving union representation and provide administrative support.
Onboard new medical center employees and assist with exit interviews as needed.