Director, HR Service Center
About The Position
The Director, HR Service Center provides strategic leadership and operational oversight for the HR Service Center, ensuring efficient, accurate, consistent, and cost-effective delivery of HR services across the organization. The role aligns service delivery with organizational goals and budgetary targets while maintaining high productivity, service quality, and a positive employee experience. The Director oversees daily service center operations, develops and executes operational strategies, analyzes data and processes to identify improvements, and uses dashboards and analytics to forecast workload and align resources. The role partners with HR leadership, business units, HR Lines of Business, Centers of Excellence, employee groups, and other stakeholders to ensure services meet organizational needs and comply with HR policies and applicable regulations. The position also oversees projects, budgets, expenses, and operational metrics; leads and develops the HR Service Center team; supports change management; and manages vendor relationships and service delivery. This is a hybrid role.
Requirements
- Bachelor's degree in business administration, human resources, or a related field.
- At least 8 years of experience in HR shared services, HR, Payroll, Finance, or other related shared services.
- At least 4 years of leadership experience in Shared Services or related leadership.
Nice To Haves
- Master's degree in business administration, human resources, or a related field.
Responsibilities
- Provide leadership and oversight for the HR Service Center to ensure cost-efficient and effective HR service delivery.
- Partner with HR and organizational leaders to align service delivery with organizational goals and priorities.
- Oversee development and execution of operational strategies and identify process improvements and efficiencies.
- Analyze data and processes and implement plans to meet evolving HR support needs.
- Use dashboards, analytics, and data-driven insights to support uninterrupted service, forecast workload trends, and align resources.
- Build and maintain partnerships with HR Lines of Business, Centers of Excellence, employee groups, and other stakeholders.
- Collaborate with organizational leaders to implement HR service center processes and solutions that support business goals and comply with HR policies and local, state, and federal regulations.
- Oversee day-to-day HR Service Center functions to ensure consistent, accurate, and timely support.
- Manage special projects by clarifying priorities, coordinating requirements, and ensuring timely completion of deliverables.
- Oversee the department budget and expenses and supervise the development and use of metrics for forecasting, operational insights, and continuous improvement.
- Lead and develop the HR Service Center team, including recruiting, training, coaching, and performance management.
- Support staff development through skill assessments and growth plans.
- Support change management initiatives by planning and implementing process and organizational changes while considering employee experience, stakeholder impact, and operational integrity.
- Manage vendor relationships, monitor service delivery, and assess potential impacts of vendor plans on current operations and future functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Director
