Assistant, HR Service Center

NBCUniversal•Universal City, CA

6d•Hybrid

About The Position

As a key member of NBCUniversal’s Corporate HR team, the HR Service Center Assistant (HRC Assistant) helps deliver a seamless employee experience. The HRConnection team acts as an extension of HR and a strategic liaison to functional partners, helping employees navigate HR, benefits, payroll, and other matters. The assistant is the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. The role analyzes employee data and manages the daily intake, triage, and resolution workflow of inquiries through Zendesk. Communications are primarily conducted by email, with solutions documented and knowledge resources maintained in the system. The assistant may also support special projects and work with subject matter experts. The position provides hands-on exposure to HR operations and the employee lifecycle. The role is hybrid and currently requires working from the Universal City, California office at least four days per week. The company may change in-office requirements. Employees must be willing to work variable schedules and overtime with short notice. The position is eligible for company-sponsored benefits.

Requirements

Bachelor’s degree or equivalent work experience.
Experience with HRIS systems such as SAP or Workday.
Proficiency in Microsoft Office Suite.
Commitment to confidentiality and integrity when managing employee information.
High attention to detail and accuracy when handling sensitive employee data.
Excellent verbal and written communication skills for diverse audiences.
Exceptional customer service orientation, with an empathetic, professional, and solution-focused approach.
Ability to maintain a positive, professional attitude in all situations.
Willingness to work variable schedules and overtime with short notice.

Nice To Haves

Continuous learning mindset and interest in expanding HR knowledge.
Familiarity with case management tools such as Zendesk.
Confidence in public speaking and presenting updates during HR meetings or calls.

Responsibilities

Serve as the first point of contact for employees and HR business partners seeking guidance on HR, benefits, payroll, compensation, policies, processes, and procedures.
Respond to inquiries accurately, empathetically, and professionally, and help employees feel supported and valued.
Analyze issues, identify root causes, and propose effective solutions.
Analyze employee data and oversee the daily intake, triage, and resolution workflow of inquiries through Zendesk.
Use email and Zendesk to document solutions and maintain knowledge resources.
Partner with HR business partners by sharing knowledge and best practices and directing them to appropriate resources.
Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses.
Identify opportunities to streamline processes and share creative solutions.
Support special projects and engage with subject matter experts as needed.
Pursue learning opportunities and expand HR expertise.