Patient Service Coordinator - Cardiology

Hartford Healthcare•Middletown, CT

About The Position

The Patient Service Coordinator supports cardiology patients by greeting them, answering routine questions, registering patients, and maintaining patient records and accounts. The role creates a positive patient experience by facilitating communication between patients and healthcare providers and supporting efficient office operations. Responsibilities include scheduling timely, accurate, friendly, and clinically appropriate patient access; responding to correspondence in accordance with patient privacy and safety standards; and delivering customer service consistent with the Hartford HealthCare brand experience. The coordinator welcomes patients in person and by telephone, takes detailed messages, registers arriving patients, verifies insurance, updates demographics, and supports video visits. The role uses Epic, the patient portal, appointment reminder systems, mobile applications, and other technologies to manage scheduling, communicate with patients and providers, and update records. The coordinator manages high call volumes, follows Standard Work, coordinates with clinical operations and providers, transfers calls to clinical team members as appropriate—including complaints and escalations—and advises patients of visit preparation requirements such as referrals, X-rays, and medical reports.

Requirements

High school diploma/GED equivalent, or a minimum of 2 years of customer service experience is preferred.
1 year of customer service experience in a fast-paced medical office.

Nice To Haves

Epic experience preferred.

Responsibilities

Greet patients and answer routine questions.
Register patients and maintain patient records and accounts.
Facilitate communication between patients and healthcare providers to support a positive patient experience and efficient office operations.
Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
Respond to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
Welcome patients in person and by telephone and take detailed messages as needed.
Register arriving patients, verify insurance, update patient demographics, and support video visits.
Use Epic, the patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update files and records.
Manage high call volumes and follow Standard Work to ensure an efficient patient experience.
Correspond with clinical operations and providers as necessary.
Transfer calls to clinical team members as appropriate, including complaints and escalations.
Inform patients of essential preparation requirements before visits, including referrals, X-rays, and medical reports.