Patient Service Coordinator

Fairfax Family Practice Centers PC • Vienna, VA

2d • $18 - $27

About The Position

Fairfax Family Practice Centers (FFPC), an independent family medical practice established over 50 years ago, is seeking full-time Patient Services Coordinators. The organization operates nine offices in Fairfax, Loudoun, and Prince William Counties and provides patient-centered primary care. Patient Services Coordinators provide administrative support to the medical team, patients, and staff, and help build lasting patient relationships in a supportive, well-structured practice environment.

Requirements

• High school diploma or equivalent.
• Knowledge of basic accounting and medical office procedures.
• Ability to maintain positive interactions with patients under stressful conditions.
• Ability to examine documents for completeness and accuracy.
• Clear and professional communication skills.
• Ability to work effectively and professionally with coworkers.
• Ability to maintain patient confidentiality.
• Time-management and organizational skills.
• Knowledge of medical terminology.
• Ability to adhere to corporate and office-specific policies and procedures.
• Ability to prioritize tasks efficiently.
• Ability to understand and comply with HIPAA, OSHA, and safety guidelines.
• Ability to learn job-related software and other company-supported computer applications.
• Experience with EMR applications.
• Knowledge of and experience using Microsoft Office products.
• Proficiency in basic computer skills, including email, web browsing, and online communication tools.

Nice To Haves

• EPIC experience.
• One year of business office experience, preferably in a medical office practice.
• Experience in a primary care practice.

Responsibilities

• Verify patient information, schedule appointments, and request insurance information to determine eligibility.
• Organize and maintain patient information, including lab results and reports; review medical records and information requests; and respond to requests for release of medical information.
• Greet patients, answer phones, provide accurate information to callers, and direct messages to appropriate team members.
• Collect copayments or coinsurance, review patient encounter information at checkout, calculate and collect payments, reconcile daily cash and charges, and follow up on unpaid balances.
• Open and close the office according to policy, conduct inventory and maintain supplies, assist with special projects such as mass mailings and data entry, photocopy, scan, and fax documents, and maintain a clean, professional office appearance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED