Patient Service Coordinator

Joint Active Systems, Inc. • Effingham, IL

2d • $19 - $22

About The Position

The Patient Service Coordinator supports Journey's Orthotist / Prosthetist by managing insurance benefits and verification, patient communication and scheduling, and administrative tasks to help ensure seamless daily operations. The role requires a proactive, highly organized person who can anticipate the needs of Journey Orthotics and handle sensitive information discreetly. The position contributes to the productivity and effectiveness of Journey Orthotics.

The coordinator schedules patients, obtains and reviews insurance benefits, verifies coverage and identifies discrepancies, processes and submits electronic and paper claims, manages records, and communicates between patients and the Orthotist / Prosthetist. The role also requires knowledge of medical insurance billing, benefit interpretation, prior authorization, copay collection, and records management.

Working hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• Knowledge of HIPAA guidelines.
• Knowledge of medical insurance billing, including CPT, ICD-10, and HCPCS II.
• Understanding of how to interpret patient insurance benefits, verify benefits, explain benefits to patients, obtain prior authorization, and collect copays.
• Records and documentation management knowledge.
• Patient appointment scheduling experience or knowledge.
• Strong organizational and time-management skills.
• Communication skills for drafting clear correspondence and facilitating interactions between patients and the Orthotist / Prosthetist.
• Proficiency with office software and digital tools.
• Discretion and confidentiality when handling sensitive information and patient communications.
• Problem-solving and adaptability skills.

Responsibilities

• Schedule patient appointments.
• Obtain patient benefits from insurance companies.
• Review patient insurance to verify benefits and identify discrepancies.
• Process and submit electronic and paper claims to insurance companies for payment.
• Manage records.
• Communicate between patients and the Orthotist / Prosthetist.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED