Patient Service Coordinator

Fairfax Family Practice Centers PC • Ashburn, VA

10d • $18 - $27

About The Position

Broadlands Family Practice, a founding member of Fairfax Family Practice Centers (FFPC), is seeking a Patient Service Coordinator to provide administrative support to its medical team, patients, and staff. The role supports patient-centered care and offers the opportunity to build lasting patient relationships in a supportive, well-structured practice environment.

The Patient Service Coordinator performs scheduling, reception, patient-record, account, and general office duties. Responsibilities include verifying patient information and insurance eligibility, handling requests for medical information, collecting and reconciling payments, and helping maintain an organized and professional office.

Requirements

• High school diploma or equivalent.
• Preferred: one year of business office experience, preferably in a medical office practice.
• Knowledge of basic accounting and medical office procedures.
• Ability to maintain positive interactions with patients under stressful conditions.
• Ability to examine documents for completeness and accuracy.
• Clear and professional communication skills.
• Ability to work effectively and professionally with coworkers.
• Ability to maintain patient confidentiality.
• Time-management and organizational skills.
• Appropriate knowledge of medical terminology.
• Ability to adhere to corporate and office-specific policies and procedures and prioritize tasks efficiently.
• Ability to understand and comply with HIPAA, OSHA, and safety guidelines.
• Ability to learn job-related software and other company-supported computer applications.
• Experience with EMR applications.
• Knowledge of and experience using Microsoft Office products.
• Proficiency in basic computer skills, including email, web browsing, and online communication tools.

Nice To Haves

• One year of business office experience, preferably in a medical office practice.
• Experience in a primary care practice.

Responsibilities

• Verify patient information, schedule appointments, and request insurance information to determine eligibility.
• Organize and maintain patient information, including lab results and reports; review medical-record and information requests; complete requests and respond to requests for release of medical information.
• Greet patients, answer phones, provide accurate information to callers, and direct messages to appropriate team members.
• Collect patient coinsurance or copayments; check patients out by reviewing encounter information and calculating and collecting payments; reconcile daily cash and charges; follow up on unpaid balances.
• Open and close the office according to policy, conduct inventory and maintain supplies, assist with projects such as mass mailings and data entry, photocopy, scan, and fax documents, and maintain a clean, professional office appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED