Resident Service Coordinator -- Residences at Pacific City Apartments

UDR Careers • Huntington Beach, CA

1d • Onsite

About The Position

UDR, Inc. is seeking a customer-centric Resident Service Coordinator to support The Residences at Pacific City, a 516-home luxury apartment community in Huntington Beach, California. The role focuses on creating a first-class customer experience, resolving resident concerns, and supporting resident happiness and retention. The coordinator works with the community management team and centralized administrative, sales, and renewal teams to support leasing and renewal goals, resident relations, and community operations.

Requirements

• Customer service experience.
• At least one year of office experience.
• High school diploma or equivalent.
• Experience in the multifamily, hospitality, and/or retail industry.

Responsibilities

• Collaborate with the community management team to resolve resident concerns and complaints.
• Welcome prospective residents, residents, and vendors; answer questions about the local area, property, company, lease details, and amenities.
• Respond promptly and professionally to telephone calls and texts, directing inquiries or taking messages as appropriate.
• Organize incoming packages systematically.
• Plan, promote, and coordinate resident events and activities, including charity donations, food drives, and holiday celebrations, to support resident retention.
• Issue keys and fobs to residents or contractors and document them according to the Key Policy.
• Show the property to walk-in prospects and answer questions about the community, lease terms, and local area.
• Provide new residents with keys or fobs and a property orientation covering community amenities and unit features.
• Prepare and deliver new-resident welcome packets, including a move-in gift when available.
• Explain the Move-In Inventory form to new residents and ensure it is returned.
• Communicate and verify compliance with mandatory renters’ insurance requirements under company policy, when applicable, before move-in.
• Schedule move-in appointments and ensure another associate is informed and able to coordinate scheduled move-ins during days off.
• Work with Centralized Admin, Centralized Sales, and Renewal teams to help meet leasing and renewal goals.
• Use Sugar CRM to manage resident relations, service requests, and resident communications.
• Complete market summaries and comparable-property reports as directed.
• Comply with company employment policies and procedures and demonstrate UDR Values while performing job duties.
• Perform other duties as assigned or necessary.

Benefits

• Company-matched 401(k) plan.
• Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, and company-observed paid holidays.
• Housing discounts at company communities.
• Tuition reimbursement.
• Company-sponsored volunteer and community service days.
• Company events and the annual President’s Club recognizing customer service and operational excellence.
• Ongoing education opportunities and support for career development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED