Resident Service Coordinator -- Residences at Pacific City Apartments

UDR - Opening Doors to your future • Huntington Beach, CA

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About The Position

UDR, Inc. is hiring a Resident Service Coordinator to support The Residences at Pacific City, a 516-home luxury apartment community in Huntington Beach, California. The role focuses on delivering a first-class customer experience, resolving resident concerns, and supporting resident happiness and retention. The coordinator works with the community management, centralized administration, sales, and renewal teams and assists prospects, residents, vendors, and contractors.

The position also supports leasing and move-in processes, resident communications, package organization, community events, and adherence to company policies. UDR describes ongoing education and career advancement opportunities and offers a comprehensive benefits package.

Requirements

• Customer service experience.
• At least one year of office experience.
• High school diploma or equivalent.
• Experience in multifamily housing, hospitality, and/or retail is listed.

Responsibilities

• Collaborate with the community management team to resolve resident concerns and complaints.
• Welcome prospects, residents, and vendors; answer questions about the surrounding area, property, company, lease details, and amenities.
• Answer telephone calls and texts promptly and professionally, direct inquiries, or take messages.
• Organize incoming packages systematically.
• Plan, promote, and produce events and activities, including charity donations, food drives, and holiday celebrations, to support resident retention.
• Provide keys and fobs to residents or contractors and document them in accordance with the Key Policy.
• Show the property to walk-in prospects and answer questions about the community, lease terms, and local area.
• Provide new residents with keys or fobs and property orientation, explain community amenities and unit features, and prepare and deliver welcome packets, including a move-in gift if applicable.
• Explain the Move-In Inventory form to new residents and ensure it is returned.
• Communicate and verify compliance with mandatory renters’ insurance before move-in when applicable and needed.
• Schedule move-in appointments and ensure another associate is informed and able to coordinate scheduled move-ins during the coordinator’s days off.
• Work with Centralized Admin, Centralized Sales, and Renewal teams to help meet leasing and renewal goals.
• Use Sugar CRM to manage resident relations, service requests, and resident communications.
• Complete market summary and comparable reports as directed.
• Comply with company employment policies and procedures and demonstrate UDR values while performing the role.
• Perform other duties as assigned or necessary.

Benefits

• Company-matched 401(k) plan.
• Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, and company-observed paid holidays.
• Housing discounts at company communities.
• Tuition reimbursement.
• Company-sponsored volunteer and community service days.
• Company events and annual President’s Club recognition.
• Ongoing education opportunities and career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED