Military Service Coordinator

Veterans Benefits Administration•San Antonio, TX

21h•Hybrid

About The Position

This position is located in a Department of Veterans Affairs Regional Office (VARO), Pre-Discharge Program Team. The Military Services Coordinator (MSC) is an integral part of the Pre-Discharge Program Team and serves as a case manager in the Integrated Disability Evaluation System at military facilities. The MSC provides transition assistance to service members, works with military commands and community partners, and supports the development and processing of compensation and pension claims. The role requires independent work across changing schedules and locations, sound judgment in applying laws and policies, and professional communication with customers and partners. The position is full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m. Situational (ad hoc) telework may be approved case by case with supervisory approval; the employee must report to the official duty station each scheduled workday. Routine or recurring telework is not authorized, and the position is not virtual.

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Subject to a background/security investigation.
For GS-11, one year of specialized experience equivalent to at least GS-09, demonstrating extensive knowledge of laws, regulations, and federal legislation concerning the full range of Veteran benefits, including compensation and VA claims procedures, and comprehensive knowledge of state, federal, and local benefits programs to explain them to people with varying educational backgrounds.
Current Federal employees who held a GS grade in the past 52 weeks must meet time-in-grade requirements; for GS-11, 52 weeks at GS-09 is required.
A high level of physical energy is required to meet with many people at multiple locations during the workday.
Education may substitute for experience: a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M. Education and experience may be combined to meet the qualification requirement.
Education used to qualify must be from an accredited institution recognized by the U.S. Department of Education; foreign education requires a Certificate of Foreign Equivalency and transcript.
Selected applicants must complete online onboarding and provide acceptable identification for I-9 employment verification.

Responsibilities

Conduct comprehensive transition assistance briefings for large groups of service members using a range of briefing techniques and communication skills.
Coordinate with military command structures to schedule and conduct transition briefings.
Explain benefits programs and entitlement criteria; conduct interviews, identify issues, gather relevant evidence, and enter data needed to develop claims.
Review Service Treatment records to ensure appropriate disabilities are included on VA claim forms.
Serve as an intake specialist to receive, establish, develop, and route compensation and pension claims, and order examinations.
Maintain positive working relationships with community partners, Veterans service organizations, peers, VARO staff, and Veterans in the community.
Work independently, adjust to changing work schedules and locations, and handle differences of opinion professionally.
Maintain helpful customer relationships through tact, diplomacy, and cooperation with VBA partners.
Apply laws, regulations, policies, and procedures using sound and equitable judgment to disseminate accurate information.
Use office automation software, including word-processing, presentation, and spreadsheet programs, to create reports, presentations, and similar documents.