Service Coordinator

Services for the Underserved•New York, NY

1d•$50,000 - $60,000

About The Position

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families participating in Rapid Rehousing or Homelessness Prevention services. The coordinator maintains regular contact with participants to monitor progress and deliver core SSVF services, and develops and updates Housing Stability Plans to support housing stability, secure or maintain permanent housing, and address other service-related goals. The role includes assessing participants’ strengths, needs, abilities, and preferences and coordinating services with the broader SSVF team. The Service Coordinator provides person-centered case management, resources, referrals, housing search and placement support, and assistance accessing healthcare, employment and income supports, public benefits, VA services, and community-based resources. The position involves fieldwork for up to 40% of the workweek, including visits at VA sites, shelters, residences, public benefits offices, and other locations. The coordinator also maintains case documentation, coordinates Temporary Financial Assistance, collaborates with community partners, and may provide occasional after-hours crisis response. S:US describes a workplace culture based on respect, integrity, support, maximizing individual potential, and continuous quality improvement. The organization states that it is an equal opportunity employer and provides reasonable accommodation for individuals with disabilities.

Requirements

At least 3 years of case management experience, or a combination of lived experience and professional work in the field.
Ability to travel via public transit to engage veterans across the S:US service area and in the field for up to 40% of the workweek.
Ability to communicate effectively with people served, S:US team members, and other stakeholders.
Proficiency with Microsoft Windows, Microsoft Word, Excel, and Outlook.
Ability to multitask and work in a fast-paced environment.
Strong organizational, communication, and writing skills.
Proper phone and email etiquette.
High energy level to complete assigned work and meet deadlines.

Nice To Haves

Experience with electronic database systems, such as AWARDS.
Experience with homeless families and/or veteran services is highly desirable.
Veteran of the U.S. Armed Forces is a plus.
Willingness to attend occasional events outside normal business hours.

Responsibilities

Provide resources, core SSVF supportive services, and referrals to a caseload of program participants, supporting access to safe, affordable permanent housing.
Guide veterans through human services systems, including VA services and entitlements, public benefits, and housing resources.
Provide person-centered case management using a progressive engagement model to help veteran families achieve housing stability goals.
Develop, assess, and monitor Housing Stability Plans and participants’ resources in coordination with SSVF staff and other S:US programs.
Meet with participants in the field, including at VA sites, shelters, residences, and public benefits offices; perform fieldwork for up to 40% of the workweek.
Maintain regular participant contact to monitor progress and respond to service needs, including through home visits and fieldwork.
Develop and implement individualized housing stability plans addressing barriers to Homelessness Prevention and Rapid Rehousing.
Complete documentation required for funding compliance and agency quality assurance standards.
Help participants identify and access healthcare, employment and income supports, VA services and benefits, and other supportive services.
Advocate for veterans and veteran families with community service providers and agencies.
Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with participants and the social service team.
Assist veteran families with housing search and placement, access to program services and community supports, and maximizing income and benefits.
Coordinate Temporary Financial Assistance with third parties and agency personnel.
Build positive relationships with funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
Participate in community collaborations and activities, SSVF meetings, and agency meetings.
Obtain and track documentation for veteran households on the caseload and initiate and complete case closure when appropriate.
Be available for occasional after-hours crisis response for intensive case management as needed.
Respond to participant needs promptly, accurately, courteously, and respectfully; model appropriate behavior and represent the organization positively to outside resources.
Complete assigned agency and SSVF program trainings and other tasks assigned by the manager.
Maintain strict confidentiality of client and staff information, sharing it only with those who need to know.